FAQ
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FAQ
What is Theft Protection?
Theft Protection (TP) limits the renter’s liability for the car to the excess in cases when the car was stolen. Theft Protection however does not cover personal belongings that were stolen with the car.
Please check Terms and Conditions of the selected car rental company to see if this option is included.
2 min article
FAQ
What is excess and what is my excess?
Excess is the amount of money the car rental company will charge the renter in the event that the rental car is damaged or stolen. Please note that one car rental company can have different excess amounts for every single car group they offer.
If you want to check your excess amount please check Terms and Conditions of the selected car rental company. You will find the excess amount under the Primary Driver Credit Card Preauthorization section.
2 min article
FAQ
What coverage plans does EconomyBookings offer?
EconomyBookings offers Full Coverage protection plan.
To put it simply Full Coverage covers bodywork, glass, tyres and other excess you have to pay if your rental vehicle has been damaged. Please find more information on Full Coverage here.
1 min article
FAQ
What are Payment Terms & Conditions?
What payment methods does EconomyBookings accept?
You can make your booking on EconomyBookings with credit cards Visa, MasterCard or American Express. You will also need a credit card on the pick-up to leave a deposit.
What is an advanced payment/prepayment?
EconomyBookings requires full or partial prepayment depending on car rental company terms and conditions to guarantee car price and availability. For partial prepayment, the amount to be paid on arrival will be indicated on your confirmation voucher. You will be charged for this amount at the counter by the car rental company along with the cost of additional options if there are any. If the confirmation voucher indicates “zero” to be paid on arrival, it means that you have paid for your car rental in full in advance and at the counter you will only need to produce your papers and credit card to leave a deposit.
Will I have to pay for anything when I pick up my rental?
All information you will find in your confirmation email + visual It depends on the product selected on our website. Currently, we have two types of payment.
Types of payment:
Full Prepayment: you will pay the entire cost of the car rental online. When picking up the car, you will only have to leave a security deposit and pay for any optional equipment (GPS, child seats, additional driver, etc.).
Partial Prepayment: At the time of booking, you will be required to pay part of the total cost plus the cost of Full Coverage, if purchased. At the car rental desk, you will pay the remaining balance and leave a security deposit.
Why didn't my transaction go through?
There are a number of reasons why your payment may have been declined.
Possible reasons:
Credit card blocked by Bank or a customer - Credit card limit exceeded.
Wrong Expiration date or CVV/CVC code
Wrong card number/card type
Insufficient funds
3D security verification
For more information please check your email, with the subject “Payment Failed” for booking.
Once you have solved this issue with your bank or wish to pay using a different credit card, please use the payment link.
What is 3D Secure and how does it work?
EconomyBookings provides secure online payments through SD Secure protection. You will need to provide proof of identity and validate your transaction with a unique password or one-off PIN code sent to your phone via SMS, depending on your bank.
Please make sure that your card is activated for online payments.
How can I redo the payment if the first one was blocked?
Please update your payment details using a payment link you’ve received by email.
Why have I been overcharged by the car rental company?
We can only provide the invoice for the amount you paid us.
For the amount you paid to the rental company, please contact them directly.
10 min article
FAQ
Will I need to leave a deposit if I have purchased Full Coverage from EconomyBookings?
Yes, you will still need to leave a deposit on your credit card.
Do not worry, EconomyBookings Full Coverage reimburses an amount of money withheld from your deposit by the car rental company in case your rental car was damaged or stolen.
1 min article
FAQ
What is Collision Damage Waiver?
Collision Damage Waiver (CDW) limits the renter’s liability for the car to the excess in the event the car was damaged. Such items as windscreen, locks, tires, undercarriage, keys and towing charges are often not covered by the CDW.
Please check Terms and Conditions of the selected car rental company to see if this option is included.
2 min article
FAQ
How can I pay the remaining amount upon arrival?
By a physical credit card under the main driver's name. It is a mandatory requirement from the rental agency.
1 min article
FAQ
What insurance does my rental include?
The standard car rental insurance policies are Collision Damage Waiver (CDW) and Theft Protection (TP). In most cases car rental company will include them in the price of the rental, however exceptions may apply. Standard policies normally exclude such details as windscreen, glass, wheels, tires, undercarriage, interior, personal possessions, as well as towing charges, off-road time and any additional equipment such as child seats and GPS devices.
If Collision Damage Waiver (CDW) or Theft Protection (TP) are not included they can be purchased from the car rental company or provided by the customer's credit card company.
If you want to find out whether your rental will include these options please check Terms and Conditions section of the car rental company you have selected.
Please note that your cover will be invalidated by negligence, misfuelling or breaking the terms of the rental agreement (for example, driving under the influence of alcohol or drugs).
4 min article
FAQ
I want to know more about Full Coverage. What is covered and what is not?
Full Coverage from EconomyBookings will cover the following:
Damage excess amount you pay if your rental vehicle is involved in an incident;
Excess amount for car theft;
Charges for damage to the rental vehicle mechanical components that are not covered by your car rental agreement including bodywork, roof, undercarriage, windscreen, windows, mirrors, locks, wheels tires, hubcaps, engine, clutch, battery*;
Towing costs related to damage;
Costs incurred for replacement of a lost or stolen key for a rental vehicle;
Processing fee (including admin fees charged by rental companies). Please note that when making a refund, the bank commission for an international payment is split between the customer and EconomyBookings.
*Make sure to take pictures and videos of the entire rental car inside and outside before you pick it up. Walk around the car with the rental agent and ask them to document existing damage like scratches and dents. This will protect you from potentially being charged for damage to the car you have not done yourself.
Full Coverage will not cover:
Any incident or damage caused by negligent acts such as drunk driving, misfuelling, driving off-road, breaking local laws or the rules of the road, and other situations when you weren’t sticking to the Terms & Conditions of car rental agreement;
Extras/additional services (child seats, GPS, etc.);
Personal valuables.
Hotel costs or other out-of-pocket expenses.
Cleaning costs or damage to the car’s interior or mechanical parts.
Bank fees or any differences in currency exchange rates.
Third-party damages.
Car damage caused by natural disasters, acts of war and terror attacks.
Please note that under your car rental agreement Full Coverage can cover up to a maximum amount of 1 700 EUR*.
*Or the same amount in local currency at the exchange rate.
5 min article
FAQ
What are the age requirements for renting a car?
Most suppliers rent cars to drivers aged between 21 and 70. Drivers under 25 and over 70 will be charged a young driver and senior driver fee respectively.
1 min article
FAQ
Where can I find information about the one way fee/young driver's age fee?
This information can be found in T&C of the rental company depending on the rental class.
1 min article
FAQ
What should I do when I get to my car?
Before you sign the contract and drive away with your rental car, take a little time to familiarize yourself with your rental car, check fuel type and level, headlights, hazards, windscreen wipers, door locks etc.Be sure to inspect scratches, dents or any other damages in the presence of an agent and ask to record them. The good thing is to take photos of the rental car before pick-up and after drop-off so there is no confusion regarding the car’s condition upon return.
2 min article
FAQ
What else do I need to know about car rentals?
How do I create an account?
Please go to EconomyBookings and at the top of the page click on Sign In. Choose Register and enter your email address and save the password.
Why does the Thrifty/Dollar partner number not show on their website?
Since you booked through EconomyBookings, you won't be able to see this booking on their site.
In order to verify your booking, please contact the supplier by phone provided in your rental voucher.
Is a passport mandatory for the USA rental?
Passport is mandatory for international rentals only.
What should I do if my rental car has broken down or if I have a car accident?
In case of a car accident, inform the police, rental agency and save the police report, supplier damage report.
5 min article
FAQ
What if my flight is delayed or canceled?
Please inform us/rental company of this matter by phone as soon as possible. Providing us/rental company in advance with your flight details may also be useful: the car rental company will be aware of flight changes and may hold the car for up to an hour. EconomyBookings takes no responsibility for any loss, damage or changes of plans caused for the reason that your flight was delayed or canceled.
1 min article
FAQ
How to pay for the booking with Affirm?
When you pay for your booking with Affirm, you always know exactly what you'll owe and when you'll be done paying. You’ll never pay a hidden fee — or any fee, for that matter.
Here’s how it works:
Select Affirm at checkout, then enter a few pieces of info for a real-time decision.
Pick the monthly payment plan you like best. You’ll never pay more than you agree to up front.
Make payments at affirm.com or in the Affirm app. You’ll get email and text reminders before payments are due.
Can I pay off my booking early?
Yes! There’s no penalty for paying early.
Does checking my eligibility affect my credit score?
No—your credit score won’t be affected when you create an Affirm account or check your eligibility. If you decide to pay for your booking with Affirm, this may impact your credit score. You can find more information in Affirm’s Help Center.
Do I need a mobile number to use Affirm?
Yes, you’ll need a mobile phone number from the U.S. or U.S. territories. This helps Affirm verify it’s really you who is creating your account and signing in.
Where can I learn more about Affirm?
You can visit their website at affirm.com.
5 min article
FAQ
How much is the security deposit/excess amount and when will it be unblocked?
This information is specified in the Terms and Conditions section under the photo of the rental car you have chosen.
1 min article
FAQ
What should I do if I didn’t receive a confirmation voucher email?
It could be if the email address is wrong, your booking was canceled due to an unsuccessful payment transaction, or was not confirmed by the supplier yet.
For more details, please contact us by email.
2 min article
FAQ
How does car rental insurance work?
What insurances does my rental have?
The standard car rental insurance policies are Collision Damage Waiver (CDW) and Theft Protection (TP). They can be either included in the price, purchased from the car rental company or provided by the customer's credit card company.
What is Collision Damage Waiver?
Collision Damage Waiver (CDW) limits the renter’s liability for the car to the Excess – the amount of money the car rental company will charge the renter in the event that the rental car is damaged. Such items as windscreen, locks, tires, undercarriage, keys, towing charges are often not covered by the CDW. Please check your confirmation voucher for terms and conditions to know what is covered.
What is Theft Protection?
Theft Protection (TP) limits the renter’s liability for the car to the Excess – the amount of money the car rental company will charge the renter in the event that the rental car is stolen. Theft Protection does not cover personal belongings.
What protection/cover do I receive for my car at the counter?
Please check the terms and conditions of the coverage before you sign the rental agreement at the counter to find out if something is excluded or limited. Standard policies normally exclude such details as windscreen, glass, wheels, tires, undercarriage, interior, personal possessions, as well as towing charges, off-road time and any additional equipment such as child seats and GPS devices. Note that your cover will be invalidated by negligence, misfuelling or breaking the terms of the rental agreement (for example, driving under the influence of alcohol or drugs).
What additional cover can I buy from the counter staff?
The most common additional cover is Super Collision Damage Waiver (SCDW). Under the company T&Cs, an SCDW policy can cover those parts of the car that aren’t covered by the company’s standard Collision Damage Waiver policy like windows, wheels and tires, reduce the excess or set the excess to zero so you wouldn’t have to leave a deposit at pick-up or pay anything for damages.
What coverage does EconomyBookings provide?
We offer EconomyBookings Full Coverage. At the counter, the car rental company will block a security deposit amount on your credit card. In case the car is damaged or stolen during your rental, the car rental company will withhold an amount of money from your deposit/excess that will be reimbursed by EconomyBookings as long as you have purchased Full Coverage before pick-up. Please note, that the car rental company does not know that the customer has purchased EconomyBookings Full Coverage.
Will I need to leave a deposit if I have purchased EconomyBookings Full Coverage?
Yes, you will still need to leave a deposit. EconomyBookings Full Coverage reimburses an amount of money withheld from your deposit by the car rental company in case your rental car was damaged or stolen.
10 min article
FAQ
How to cancel bookings?
How do I cancel my booking?
Online booking cancellation is available in the Bookings section of your User Profile. Please sign in to your User Profile or register using the email specified during the booking process.
10 min article
FAQ
How can I add Full Coverage?
You can add Full Coverage during your booking process. If you already finalized your reservation, please visit My Bookings section on the website, find Full Coverage option, click add and make payment. Separate voucher will be emailed to you confirming the purchase of Full Coverage.
1 min article
FAQ
What additional coverage can I purchase from car rental company?
The most common additional cover is Super Collision Damage Waiver (SCDW). Under the company T&Cs, an SCDW policy can cover those parts of the car that are not covered by the company’s standard Collision Damage Waiver policy like windows, wheels and tires, reduce the excess or set the excess to zero so you wouldn’t have to leave a deposit at pick-up or pay anything for damages.
Instead, consider adding Full Coverage option from EconomyBookings that provides easy and secure solution for protecting your rental.
2 min article
FAQ
How do I request reimbursement if I have Full Coverage?
To request a reimbursement you will need to fill out the Full Coverage request form, no later 7 days after your rental ends.
Please note, that if you file Full Coverage request after the 7-day period you will be subject to a late submission Service Fee.
2 min article
FAQ
What is your claim and refund policy?
Can I receive a refund for unused time if I returned my rental car early?
According to our terms and conditions it is stated that no refund will be applied for unused rental days.
Please note that you agreed to the terms and conditions when you finished the booking.
How do I make a claim?
We kindly ask to fill in the Full Coverage request on our website: https://www. economybookings.com/en/help-center/full-coverage-request.
3 min article
FAQ
What do I need to rent a car?
To book your car, all you need is a credit or debit card. When you pick the car up, you'll need:
Your passport and any other ID the car rental company needs to see. For more information please see your Rental Company’s T&C.
Each driver's full, valid driving license, which they've held for at least 12 months (often 24). For more information please see your Rental Company’s T&C.
The main driver's credit card, with enough available funds for the car's deposit. At the time of pick-up you will be required to leave a deposit to cover the value of the insurance excess. Usually it takes the form of an amount (minimum: excess+fuel+vat) being blocked on an international credit card in the name of the primary driver (cash deposits, Maestro, Switch, Visa Electron and debit cards are not accepted). For more information please see your Rental Company’s T&C.
Your confirmation/ Rental voucher to show that you've paid for the car. You will receive the Confirmation voucher by email. Please click on View Voucher in your confirmation for more details.
4 min article
FAQ
What are the general car rental Terms & Conditions?
Where can I find Terms & Conditions of rental company?
You can find this under the photo of any car you see in the search results in the Terms and Conditions section.
What is a deposit and an excess?
The deposit is an amount consisting of an excess and a cost of fuel which is blocked on the customer's credit card as a guarantee on the rental car. The amount of the deposit varies according to the car category. The deposit is unlocked by the car rental company on the drop off date provided that the car is returned in the same condition as rented. An excess is an amount of money withheld by the car rental company from the deposit you left when you picked the car up if the car was damaged (Damage Excess) or stolen (Theft Excess) during the rental. For example, if your damage excess was 300 EUR and damage to the bodywork is 1,000 EUR on return, you would only have to pay 300 EUR. The remaining 700 EUR would be covered by CDW policy.
Do I need to leave a deposit when picking my rental car up?
Yes, the car rental company requires a deposit temporarily blocked on the main driver’s credit card to cover damages or theft during your rental. The deposit amount is held for the duration of the rental and will be unblocked within seven working days if you return the car undamaged at the end of the rental. If there are not enough funds available on the main driver’s credit card to leave a deposit, the car rental company may refuse to provide you with the car. The counter staff may also insist you buy additional cover from them. This is a common practice among car rental companies.
Why do I need to sign a rental agreement at the counter?
EconomyBookings acts as a car rental agent connecting customers with car rental companies. The rental agreement you sign with the rental company is subject to its terms and conditions and the law of the country you are renting in. Read terms and conditions of the agreement carefully and make sure that you understand (and agree to) them. All additional drivers will also need to sign the rental agreement.
What are the requirements for a driving license?
A driving license must be presented at pick-up. At least one year of driving experience is required. The car won’t be provided to you if your license has expired or is provisional. When you rent a car abroad, in some countries you will need an International Driving Permit (often called International Driving License). Please note that an International Driving Permit is only valid when used in conjunction with your valid national driving license. Please check your voucher to see if you need one or not.
What if I want to travel abroad?
If you are planning to cross the border of the country you are renting the car in please check terms and conditions of the car rental because the restrictions may apply for some countries as well as an additional fee and additional coverage. It may also not be possible to take the car to another country depending on where you are renting. Please inform the rental company at the desk, as they have to issue the special permit and the fee is also payable directly to the supplier.
What should I do when I get my car?
Before you sign the contract and drive away with your rental car, take a little time to familiarize yourself with your rental car, check fuel type and level, headlights, hazards, windscreen wipers, door locks etc. Be sure to inspect scratches, dents or any other damages in the presence of an agent and ask to record them. The good thing is to take photos of the rental car before pick-up and after drop-off so there is no confusion regarding the car’s condition upon return.
Are there any extra charges at pick-up?
On some occasions, there could be charges paid directly to the car rental company like airport fee, winterization fee, one-way fee, out of hours fee, cross-border fee etc. Please check your rental car’s terms and conditions for details.
Are there any extra charges at drop-off?
Charges may be applied to the amount of fuel, excessive dirt as well as to extra hours / days, so be sure to return your rental car on date and time specified in the agreement to avoid charges.
Should I pay an additional fee if I want to pick the car up out of hours?
This service is provided by some car rental companies in some locations and incurs an additional fee. If you want to pick the car up or drop it off out of business hours, the company has to be notified in advance.
How do I pay for additional equipment?
Additional equipment (such as GPS, child seats, snow chains etc) has to be paid at pick-up directly to the car rental company.
Does additional fee apply to additional drivers?
It depends on the car rental company’s terms and conditions. For some companies one or more additional drivers may be included in a car rental price, for others there may be an additional fee for any additional driver required to be paid at the counter. All drivers need to be present at the counter to pick the car up and must possess their driving licenses and passports.
What is the fuel policy?
The fuel policy explains how you will pay for the fuel and whether you need to fill the tank before you return the car or not. There is a certain Fuel policy for each car rental company displayed on the terms and conditions section, on your confirmation voucher and on the rental agreement provided by the car rental company at the counter.
Are rental cars equipped with winter tires in winter? Is it free?
The obligation to use winter tires varies by country and even by region. In most cases, winter tires are mandatory or recommended for a certain period of time. You can always ask our operators if there is an additional fee for winter tires when making a booking over the phone.
20 min article
FAQ
Where can I find the pickup address?
If you already have a booking, please click on View Voucher in your confirmation email for more details.
1 min article
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