Everything was easy and fast, from time of booking to returning. We had gotten a taxi when we arrived in Edmonton, where the car was too small for me to comfortable get into the car. We were two days late picking up the car. When we did pick it up, I told the Hertz guy that I wanted a bigger car than the one the taxi driver had, and named the car. Without batting na eyelash, he said I will give you a Nissan Sentra. It was very comfortable vehicle doe someone renting an economy car, and new. The lady at checking us in when we returned the car, was great. She said, "I just saw you at the gas station nearby, fueling up this car." I said, "You should have come over to where we were and paid for our gas" She let out the perfect laugh. As we were leaving the area, she popped over to where we were and said, "You may need this", as she handed us a multi-charger we had left in the vehicle, and as she directed us to a different exit into the departure section of the airport, more convenient for us and a useful piece of information for two older guys, who were carrying luggage on a trolly and trying each, to maneuver mobility walkers at the same time. It was an overall enjoyable experience, and she made it that way. More businesses should hire employees who an can smile, can have the occasional laugh, and who can brighten a customers day. It was an overall enjoyable experience.
Keith Hillier
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