How do I withdraw funds from the E-Wallet to a credit card?
Please check the cancellation policy in your voucher, by clicking View Voucher.
You can still cancel the booking with a refund to your credit card instead of E-Wallet.
- Please sign in to your User Profile or register.
- In the Bookings section, find your active booking, click "Overview", and then Cancel.
- You will receive an email that the booking was canceled with the subject line "Your Wallet has been credited with *********: B********". At the bottom there will be an instruction "How do you continue with a refund to credit card" - please continue.
- At the bottom of the email you will see the active LINK - please click on it.
- Click the button “Card refund” in your User Profile and check your inbox again for a verification email.
- If everything is correct - you will see a “Thank you!” message on our website.
Please note that you will not be able to cancel your booking if your rental period has already started.