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Zasady i Warunki

These Terms & Conditions apply to the website EconomyBookings operated by "Booking Group Corporation".

Skuteczne od 2023-11-23

General provisions
  • 1.1.

    EconomyBookings is a trademark of Booking Group Corporation Ltd.

    Registered in:
    Latvia at 4 Ziemelu Street, Riga, Marupe county, LV-1053.

    Company number:
    40103394295.

  • 1.2.
    These Terms & Conditions (hereinafter – "Conditions") apply to all the contents in this booking engine. Please read these Conditions before using this website. The use of this website indicates your agreement with these Conditions. If you do not agree to any statement of these Terms & Conditions, you must not use this website or any services provided by the Company.
  • 1.3.
    EconomyBookings may also unilaterally modify, without notifying the customer, these Conditions at any time and such a modification will take effect immediately upon posting the modified Terms & Conditions on this website. According to it, your further access or use of this website is deemed to be your acceptance of the modified Conditions.
  • 1.4.
    EconomyBookings does not own or operate any car hire companies.
  • 1.5.
    Terms & Conditions between you and the rental car provider:
    • 1.5.1.
      Your car rental contract will be between you and the rental car provider. Terms & Conditions of the rental agreement are available on this booking engine when you select the car type and enter other relevant information.
    • 1.5.2.
      When making a car hire reservation on this booking engine you are bound by and deemed to have accepted the Terms & Conditions of the relevant rental car provider.
    • 1.5.3.
      EconomyBookings is not a party to the contract between you and the rental car provider and has no responsibility or liability (directly or indirectly) to any party in respect of the Terms & Conditions of your contract with the rental car provider or any problems arising with the hired car pursuant to that contract or any other issues between you and the rental car provider. The confirmation voucher is not an agreement that regulates the car rental service. A rental agreement will be signed with the car rental provider at the time of picking up the rented car.
    • 1.5.4.
      The Customer is obliged to carefully read the rental agreement before signing it when picking up the rented car. The customer’s signature means acceptance of all points in the agreement and all charges.
    • 1.5.5.
      EconomyBookings makes no warranty or representation in relation to any rental car provider or any car rented by any rental car provider. It is the rental car provider's own responsibility to provide you with a rental car rented on this booking engine.
    • 1.5.6.
      EconomyBookings is not responsible and will have no liability if the rental car provider's Terms & Conditions available on this booking engine have been or are changed by the rental car provider.
    • 1.5.7.
      EconomyBookings is not responsible for any price change or additional charge made by the car rental provider that is the result of the customer violating the rules of using the car established by the car rental provider.
    • 1.5.8.
      After receiving the confirmation voucher, the customer has no right to withdraw from the completed booking according to the laws of the Republic of Latvia.
    • 1.5.9.
      EconomyBookings is not responsible for commitments deriving from the car rental agreement concluded between the customer and the car rental provider.
    • 1.5.10.
      EconomyBookings is not responsible for information provided by the customer online: wrongly entered or misspelled email addresses, driver names, incorrect phone numbers or credit card numbers.
    • 1.5.11.
      EconomyBookings is not responsible for compensating the customer for damages or losses resulting from the actions or cars of the particular car rental provider not complying with the rental agreement and/or applicable law.
    • 1.5.12.
      If security deposits have been blocked or withdrawn, these transactions are initiated by the particular car rental provider on the basis of the car rental agreement concluded between the car rental supplier and the customer. EconomyBookings is not a rental agent, but brokerage service and can not be responsible for hold transactions.
Data protection
  • 2.1.

    EconomyBookings recognizes and appreciates the importance of responsible use of personal data collected on this booking engine.

    Therefore, EconomyBookings is careful with personal information, taking steps to keep it secure and ensure it is used only for our legitimate business purposes.

  • 2.2.
    We are required to send your information to the rental car provider you have booked a rental car services with so that the rental car provider knew who you are and when you are going to use car hire services.
  • 2.3.

    Our company takes care that personal data of the customer are processed according to the personal data protection requirements applicable in the European Union including the General Data Protection Regulation 2016/679. EconomyBookings ensures that the customer’s personal data will be processed in accordance with lawful business purposes in order to ensure providing the service requested by the customer. The customer agrees that:

    1. Customer’s email will be used by EconomyBookings to send confirmation of the booking in the form of a Voucher.

    2. Customer’s phone number will be used by EconomyBookings to clarify questions, between supplier and a customer, regarding the booking if they arise.

  • 2.4.
    It is allowed to use EconomyBookings to make car rental bookings. It is prohibited to use the website for illegal purposes: to make bookings that are speculative or false, or to obtain data on car rental providers or their car rental offers. By accepting these Conditions, the customer agrees to use this website only for its legal purpose.
Reservation
  • 3.1.
    After booking, our customer service team will contact the supplier to confirm your reservation request. You will receive your car rental voucher 72 hours prior to pick-up time.
    • 3.1.1.
      Please have in mind that if you book a car less than 2 days before the start of your rental, in some cases voucher may be sent to you at the last moment, 10 minutes before pickup time at the latest.
  • 3.2.
    Pictures of cars shown on the search page are informative. The rented car provided at pick-up may differ from the one in the picture.
  • 3.3.
    We cannot guarantee a specific make or model of the car. The car on your voucher is the most common vehicle for the class you've rented. At the time of a pick-up, you will be provided with a car model on your voucher if it is available. In all other cases, you will receive an adequate substitute or a free upgrade.
  • 3.4.
    EconomyBookings uses your e-mail address only to send you a voucher. We use your phone number only to contact you if there are any questions with your reservation.
  • 3.5.
    EconomyBookings recommends you to check the details of the reservation e.g. country, location and rental period thoroughly. Customers must read the Terms & Conditions before paying for the booking and completing the reservation. If the meaning or consequences of the Terms & Conditions are not clear to the customer, it is strongly recommended that the customers contact EconomyBookings via email: reservations@bookinggroup.com to get additional information about the Terms & Conditions prior to accepting them.
  • 3.6.
    As a condition of your use of this booking engine, you guarantee EconomyBookings that you will not use this booking engine for any purpose that is unlawful, prohibited or contrary to Conditions.
  • 3.7.
    In particular, by proceeding to access this booking engine, you agree:
    • 3.7.1.
      Not to use it to make any speculative or false reservations.
    • 3.7.2.
      Not to use the name EconomyBookings for commercial purposes without obtaining previously written permission from EconomyBookings.
  • 3.8.
    It's allowed to pick up a car at one location and to drop it off at another location. Additional one way fee may be taken in this case. Basically one way fee is not included in the rental price indicated during the reservation (i.e. one way fee is also not included in the rental price indicated on your voucher, please see more detailed information on one way policy and it cost in local Terms & Conditions of rental car provider).
  • 3.9.
    It is the customer’s responsibility to carefully review all information provided about the selected car before making a booking as the rental conditions of different car rental providers may vary.
  • 3.10.
    By booking the selected car on EconomyBookings, the customer accepts the rental conditions of the particular car rental provider. EconomyBookings displays rental conditions on the website as approved by the car rental provider at the current time. However, EconomyBookings assumes no responsibility with regard to the customer if the rental conditions or Terms & Conditions of the particular car rental provider change.
Cancellation and refund policy
  • 4.1.
    General cancellation policy
    • 4.1.1.
      This cancellation policy sets out the expectations and consequences for both the Company and the Renter in the event of cancellation.
    • 4.1.2.
      Online free booking cancellation is available in the Bookings section of the Renter’s User Profile. To cancel, the Renter must sign in to User Profile or register using the email specified during the booking process.
    • 4.1.3.
      Free Cancellation is available if the Renter chooses to top up their E-Wallet with the prepayment amount. In this case, the Renter will be able to transfer the full amount paid for the booking to the E-Wallet without paying the Administration Fee and use it for future bookings.
    • 4.1.4.
      It is the renter's responsibility to cancel the booking in advance.
    • 4.1.5.
      When making a booking, the Renter can find the up-to-date cancellation policy at the car search step.
    • 4.1.6.
      Ignorance and not reading the details of the cancellation policy is no excuse.
    • 4.1.7.
      Once the booking is made, the cancellation policy will be available on the Renter’s confirmation voucher.
    • 4.1.8.
      Cancellation requests received by e-mail may take up to 48 hours to process.
    • 4.1.9.
      Applicable fees may vary depending on the time of cancellation.
    • 4.1.10.
      Please note that car rental companies offer different types of bookings, each with their own cancellation policies. Reading the terms and conditions carefully before booking is important to understand the Renter’s rights and responsibilities in relation to cancellation and refunds.
    • 4.1.11.
      All customer requests falling under the cancellation policy will be dealt with in accordance with clause 4.1.8. of these terms and conditions.
    • 4.1.12.
      Purchasing the Last Minute Cancellation option guarantees a more flexible cancellation policy.
  • 4.2.

    Cancellation

    • 4.2.1.
      If a cancellation request is directed to the car rental provider rather than the Company, this Cancellation and Refund Policy will not be applicable.
    • 4.2.2.
      Flight delays and cancellations are out of our control, so unfortunately we cannot take any responsibility for any problems or costs caused by them.
    • 4.2.3.
      Cancellations must be made in accordance with clause 4.1.2 of these terms and conditions.
    • 4.2.4.
      If the Renter wishes to cancel the booking, it is the Renter's responsibility to initiate the cancellation process.
    • 4.2.5.
      The Renter can cancel the booking and receive a refund in a form of BookingCredit™ to E-Wallet no later than 48 hours prior to the scheduled pick-up time either through the My booking section or in the User Profile, if the Renter is registered.
    • 4.2.6.
      If cancellation is made less than 48 hours before scheduled pick-up time, no refund will be provided.
    • 4.2.7.
      Any refund owed for a canceled booking, paid partially or entirely using BookingCredit™, will be issued as BookingCredit™.
    • 4.2.8.
      Refund eligibility may vary based on factors such as the type of booking (standard or prepaid) and the timing of the cancellation.
    • 4.2.9.
      Bookings made within 48 hours of the pick-up time are non-refundable.
    • 4.2.10.
      If the Renter prefers a refund of BookingCredit™ to the original payment method instead of using it for future bookings, it may be requested.
    • 4.2.11.
      The Renter may request a refund for a canceled booking within six (6) months of canceling booking. This does not apply to additional bonuses or extra amounts.
    • 4.2.12.
      If the requested amount from E-Wallet is less or equal to the amount of 60 euros, there will be no refund to the card. This amount will stay in E-Wallet and can be used only for future reservations.
  • 4.3.

    BookingCredit™

    • 4.3.1.
      The BookingCredit™ is eligible for use in any prepayment made on EconomyBookings and is valid for one or multiple bookings. However, it is exclusively for payment for Company services.
    • 4.3.2.
      The BookingCredit™, which represents the funds in E-Wallet, will remain valid for a period of two (2) years from the date of issuance to the Renter. After this two-year period, the BookingCredit™ will expire and become non-refundable.
    • 4.3.3.
      The Renter can utilize their BookingCredit™ for any prepayment made on EconomyBookings.
    • 4.3.4.
      To apply the BookingCredit™ to a new booking, the Renter should input the same email address used for the original booking in the driver details section. The BookingCredit™ should be applied manually as a prepayment for a new booking on the last (payment) step.
    • 4.3.5.
      If the payable amount for a new booking is lower than the available BookingCredit™, the Renter can utilize the remaining amount similarly for future bookings.
    • 4.3.6.
      We retain the right to grant BookingCredit™ to Renters based on their loyalty to our Company and its services. This includes occasions like public holidays, international events, and the Renter’s birthday, along with other situations determined at the discretion of the Company.
  • 4.4.

    Withdrawal and Administration Fee

    • 4.4.1.
      Eligibility for Withdrawal
    • 4.4.1.1.
      The Renter may request a withdrawal from their E-Wallet to their original payment method under the following conditions:
    • 4.4.1.2.
      The Renter has canceled a booking with the Company more than 48 hours before pick up time.
    • 4.4.1.3.
      The Renter’s booking was canceled within the last six (6) months.
    • 4.4.1.4.
      The BookingCredit™ associated with the canceled booking is still valid, as described below.
    • 4.4.2.
      Requesting a withdrawal
    • 4.4.2.1.
      To request a withdrawal from your E-Wallet to your original payment method, please follow the instructions stated here.
    • 4.4.3.
      Processing time
    • 4.4.3.1.
      Withdrawal requests will be processed within a reasonable time frame, typically [21] business days. The exact processing time may vary depending on various factors, including but not limited to, the volume of requests and security measures.
    • 4.4.4.
      Additional terms
    • 4.4.4.1.
      The Company reserves the right to modify or update these Terms at any time without prior notice.
    • 4.4.4.2.
      Any attempt to abuse or exploit the E-Wallet or these Terms may result in the suspension or termination of Renter’s account.
    • 4.4.4.3.
      The Company may refuse or delay a withdrawal request if it suspects fraudulent activity or a breach of these Terms.
    • 4.4.4.4.
      The Administration Fee is an amount of (60) euros that will be charged if the Renter chooses to withdraw the prepayment amount to their original payment method.
  • 4.5.

    Modifications

    • 4.5.1.
      If the Renter wants to modify the booking, e.g. dates or pick-up and/or drop-off location, car class, etc., the Renter needs to cancel the current booking and make a new one. Please note that any modification may result in a change in rental price for which the Company is not responsible. The amount paid by the Renter for the initial booking will be available in the E-Wallet provided that the Renter cancels the booking not later than 48 hours prior to the scheduled pick-up time, and the Renter can use it to pay for a new booking.
  • 4.6.

    No-show

    The Company has the right to deny a refund in the event of a No-show that is considered as:

    • 4.6.1.
      Failure to collect a car without prior cancellation,– no refund will be issued.
    • 4.6.1.1.
      paragraphs.4-6-1-1
    • 4.6.1.2.
      paragraphs.4-6-1-2
    • 4.6.1.3.
      paragraphs.4-6-1-3
    • 4.6.1.4.
      paragraphs.4-6-1-4
    • 4.6.1.5.
      paragraphs.4-6-1-5
    • 4.6.1.6.
      paragraphs.4-6-1-6
    • 4.6.1.7.
      paragraphs.4-6-1-7
  • 4.7.

    Refusal of Service/Force Majeure

    • 4.7.1.
      EconomyBookings has the right to refuse service to any customer, and may cancel a booking with no refund for the following reasons: whenever necessary to comply with any law, regulation or government directive or request, or due to circumstances beyond EconomyBookings control including acts of God, abnormal weather, outbreaks, epidemics, strikes, civil unrest, embargoes, war, and other force majeure events.
Payment
  • 5.1.

    General provisions.

    The payment model for your reservation depends on the location and/or rental car provider used. At all times you are responsible for payment of any additional services/ costs requested by you and you are responsible for any other service charges applied by said rental car provider.

    The customer is obliged to check the payment methods of the chosen car rental provider (available on EconomyBookings in the “Terms & Conditions” section ) himself/herself prior to making the booking or arriving to pick up the car.

    It is important for the customer to be aware that by entering their payment details and approving the payment, the customer has expressed the wish to enter into the booking agreement and that this agreement cannot be voided after a confirmation voucher is sent to the customer's email.

    Payment deducted by EconomyBookings consists of the price of the service as well as payments for Full Coverage option (if chosen in accordance with the Full Coverage section of these Terms & Conditions). This payment is held by EconomyBookings. It will not be mentioned in the rental agreement with the car rental provider.

  • 5.2.
    Payment options:
    • 5.2.1.
      EconomyBookings charges the customer for the service as the prepayment when making a booking. Customer pays the rest of the car rental price, as well as any payment for chosen mandatory extras and additional services, directly to the car rental provider when collecting the car at the destination. (Partial prepayment booking).
    • 5.2.2.
      EconomyBookings collects from the customer for the full price of the car booking on its own behalf and on behalf of the car rental provider including the corresponding price of the service and the car rental price. (Full prepayment booking).
  • 5.3.
    Payment methods.
    You may make the reservation online with a debit card, but at the rental desk you`ll be required to provide a physical credit card under the main driver's name. The credit card is a mandatory requirement from the rental agency. Without it we cannot guarantee that the rental agency will release a vehicle. Major credit cards include: MasterCard and Visa.
    • 5.3.1.
      EconomyBookings processes and settles payments in EUR, USD and GBP currencies (it may be changed upon request). The main currencies in which prices are published on EconomyBookings are Euros (EUR), United States dollars (USD), and British pounds (GBP). There is an option to view prices in other currencies and they will be shown converted based on the daily updated currency exchange rate according to the foreign exchange reference rates published by the European Central Bank. In the case of Full prepayment bookings, the principal currency is determined by the partner in its respective country and converted accordingly.
    • 5.3.2.
      EconomyBookings can't guarantee customer cash payments to be accepted by rental car providers on a pick up.
    • 5.3.3.

      Affirm payments.
      Affirm provides BNPL (Buy Now, Pay Later) short-term loans and gives customers a way to spread out payments over a fixed period of time. When paying for a booking on EconomyBookings, the customer selects Affirm as a payment method at checkout and receives a single-use virtual card from Affirm. The payment is made by Affirm, then a customer makes equal monthly payments to Affirm for the duration of the loan. Payment options are subject to an eligibility check.

      Note: the virtual card can only be used to make a prepayment amount on EconomyBookings and cannot be used to pay the remaining amount at the car rental desk. Affirm payments are currently available for the U.S. customers only.

    • 5.3.4.

      Klarna payments.
      In cooperation with Klarna, we offer you several payment methods. Please note that payment is to be made to Klarna.
      For Klarna's full terms and conditions click here. General information on Klarna can be found here.

    • 5.3.5.

      Klarna’s Privacy Policy.
      In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.

  • 5.4.

    Security deposit Pre-Authorization.

    A credit card pre-authorization is a charge on your credit card similar to other bank charges, with the difference that instead of taking money from your card immediately, the funds are put “on hold” for several days.

    A security deposit (after the closure of the car rental agreement) is held on the main driver’s credit card. Deposit is taken by the car rental provider to cover the costs of possible insurance excess/deductible, traffic violations, refueling costs, tolls etc. If no traffic violation costs or any other costs occur, the security deposit held on the credit card lapses, usually within 30 days from the end of the rental period.

    Your credit card must be approved for pre-authorization up to the maximum deductible amount before your rental. For this purpose may be used such cards as MasterCard and Visa. Please note that car rental providers do not accept VisaElectron, Maestro and Debit cards for pre-authorization. Please ask your bank if a certain credit card can be used for a car rental service and setting a pre-authorization on it.

  • 5.5.
    The voucher supplied by EconomyBookings is your proof of reservation and payment. If the reservation is canceled, the voucher is void. You must produce your voucher upon arrival at the rental counter. Failure to submit your voucher means you are forming a new contract between yourself and a car rental provider. It will charge you for a new reservation and you will not receive a refund from EconomyBookings. Please note, that EconomyBookings is not responsible for overcharges if the voucher was not presented during the pick-up.
  • 5.6.
    All payments must be made in the pick-up country's local currency. The price you are quoted does not include currency conversion fees levied from your credit card provider. The credit card company will perform a currency exchange at its established rate and may also charge the card for a conversion fee/ transaction fee. EconomyBookings is not responsible for discrepancies between the price shown on the EconomyBookings and the amount for which the customer’s credit card is charged if these discrepancies are due to the currency exchange rate used or the conversion fee/transaction fee applied or if customer and the car rental provider have agreed on a higher price than the price determined in the booking confirmation and a vehicle was picked up.
  • 5.7.
    In case you decide to extend the rental period, specified in EconomyBookings voucher, after the collection of your rental car, you must inform and make payment to the car rental agency directly in accordance with the local rental rates.
Price
  • 6.1.
    General provisions:
    • 6.1.1.
      EconomyBookings makes every effort to ensure that prices quoted at the time a reservation is made on this booking engine are accurate in all material aspects. Nonetheless EconomyBookings reserves the right to amend the price quoted at the time a reservation was made in case of a manifest or patent error in the price quoted. EconomyBookings will endeavor to notify the customer as soon as possible in case a price quoted at the time of booking is incorrect.
    • 6.1.2.
      In case of a price change quoted at the time of reservation the customer may choose to pay the amended price or alternatively the customer will be entitled to a refund of all sums paid.
    • 6.1.3.
      The foreign exchange rates used by EconomyBookings to display prices in the currency chosen by the customer are updated frequently. Foreign exchanges rates used by your credit card may be varied by the company. EconomyBookings cannot be held responsible for any discrepancy between the price displayed by EconomyBookings and the amount charged by your credit card company due to the rate of exchange used.
  • 6.2.
    In certain cases, but not always, the following may be included in price:
    • 6.2.1.
      Unlimited mileage (unless otherwise stated) e.g. extra payment per km.
    • 6.2.2.
      Local taxes and fees, road tax, VAT, airport charges and 24h breakdown assistance.
    • 6.2.3.
      Insurance.
      Collision Damage Waiver (CDW) and theft insurance with Excess. CDW is also known as Loss Damage Waiver (LDW). Please note that not all vehicles include insurance. Other rental car providers have different insurance system.
    • 6.2.4.
      Information regarding included and excluded from the rental rate is available on EconomyBookings under the Terms & Conditions section, “Your rental includes” and ”Your rental excludes”.
  • 6.3.
    What is not included in price:
    • 6.3.1.
      Additional Drivers.
      Each rental car provider has its own policy regarding additional drivers.
    • 6.3.2.
      Additional Extras – child seat, GPS, roof rack etc. All additional extras are on request and payable locally to rental car provider when the car is collected. Please ensure you request all additional extras at the time of reservation. EconomyBookings cannot be held responsible for requested extras to be not available by rental car provider.
    • 6.3.3.
      One way fee – It's allowed to pick up a car at one location and to drop it off at another location. Additional one way fee may be taken in this case. And is payable on arrival only. Basically one way fee is not included in the rental price indicated during the reservation (i.e. one way fee is also not included in the rental price indicated on your voucher, please see more detailed information on one way policy and its cost in local Terms & Conditions of rental car provider).
Requirements for drivers
  • 7.1.
    Driver license.
    You must produce a valid driver's license for the country where the rental takes place. The driver's license must have been issued at least 12 months before the pick-up date. In addition to the normal driver's license, an international driving permit may also be required. Please note that the international driving permit is only valid, if supplemented by your normal driver's license.
  • 7.2.
    Driver's age.
    Usually drivers must be aged between 21 and 75 inclusive. Other rental car providers have different age limits.
  • 7.3.
    The customer must make sure that the driver’s age is within the provider’s specified age limit. EconomyBookings cannot be responsible if upon picking up the car, the customer does not meet the requirements of the car rental provider.
  • 7.4.
    Make sure the main driver`s name and last name are provided in the booking, as only the person who will be recognized as a main driver will be eligible to collect a vehicle.
  • 7.5.
    Each car rental provider has its own Terms & Conditions for renting a car. Nevertheless, the main conditions of the car rental provider regarding driver requirements, insurance, deposit, payments, fuel policy, etc. You can find this information on our website, under the photo of the chosen car in the Terms & Conditions section. Complete applicable Terms & Conditions of the car rental provider are available at pick up.
  • 7.6.
    Age restrictions.
    Young drivers are often less experienced and therefore could be more likely involved in an insurance claim. For this reason, if you are a young driver, rental vehicle provider will ask you to pay underage driver fee. Check more information in terms of a particular car rental provider.
Pick up and drop off
  • 8.1.
    Flight Information.
    For airport pick-up it is essential that EconomyBookings receives the correct flight number and arrival time. You can do this either online or by phone. If this information is not available at the time of reservation, please ensure that you inform us at least 7 days prior to your departure, via email or by phone. EconomyBookings takes no responsibility for a failed rental due to late or improper supply of this information. Failure to supply this information also alleviates the responsibility of EconomyBookings.
  • 8.2.
    You will be required to show on a pick-up the valid driver's license from country of origin, valid passport and valid credit card with the main driver's name printed on it (whose name is specified in the voucher) to pay for the rental and block a security deposit. Please note that you can pay for the rental on EconomyBookings with someone else’s credit card but you will necessary need to provide credit card with the main driver's name printed on it on a pick-up.
  • 8.3.
    EconomyBookings does not make a refund of sum paid and does not take responsibility if the car rental company refuses to provide the car to a customer in any of the following circumstances:
    • 8.3.1.
      No show.
    • 8.3.2.
      Showing up late.
    • 8.3.3.
      Unused days.
    • 8.3.4.
      Additional services purchased locally.
    • 8.3.5.
      You failed to provide a credit card with enough available funds and with the main driver's name printed on it.
    • 8.3.6.
      If a customer was previously blacklisted by the car rental company.
    • 8.3.7.
      If a customer arrives at the car rental desk under the influence of alcohol or drugs.
  • 8.4.
    EconomyBookings is not responsible for a car rental and does not accept claims/complaints if a customer picks the rental car up on his own initiative not from the car rental company specified in the car rental voucher.
  • 8.5.
    EconomyBookings is not responsible for any waiting time in case of later pickup time than is stated in the booking.
Other provisions
  • 9.1.
    Parking Tickets and Traffic Violations.
    You are responsible for the cost of any parking violation and other penalties incurred during your contract period. The rental vehicle provider will charge your credit card for any parking tickets and/or traffic violations. You are also subject to pay administrative fees.
  • 9.2.
    Breakdown Coverage.
    24 hrs roadside assistance is included in the rates. Replacement vehicles may not be provided by the rental vehicle provider, depending on the reason of a breakdown.
  • 9.3.
    Complaints.

    Submission of complaints by renters is to be made exclusively through the Help Center page within a 28-day window subsequent to the vehicle drop-off. It is imperative that any complaint reaches us no later than 28 business days subsequent to the conclusion of the rental period. Complaints received beyond this stipulated period will not be processed by the Company. If the complainant falls within the legal definition of a consumer as outlined in the Consumer Rights Protection Law of the Republic of Latvia, the complainant is entitled to adhere to the timeline specified in said law for submitting a complaint.

    Should the nature of the complaint pertain to the responsibilities of the car rental provider, it is incumbent upon the complainant to directly address the matter with the car rental provider. The Company will duly guide the renter on the appropriate course of action, if necessary.

    The evaluation of claims and the subsequent decision-making process will be conducted within a period of 28 business, taking into account the complexity of the case.

    In the event of a lack of response from the Renter to any of the Company's correspondences within a 28-day timeframe, the case will be automatically closed without any resolution or compensation being provided.

  • 9.4.
    All disputes and complaints shall be resolved in accordance with the legislation of the Republic of Latvia.
  • 9.5.
    Fuel policy may vary in different countries.
    The main rule is that cars have a full tank of fuel upon rental and must be returned with the same status (unless otherwise stated in local Terms & Conditions of a rental car provider). If you return the car part full, you will be charged for missing fuel at the end of the rental at the price determined by the car rental company.
Full Coverage
  • 10.1.
    What is Full Coverage?
    • 10.1.1.

      Full Coverage covers bodywork, glass, tyres and other excess you have to pay, if your rental vehicle has been damaged.

      Full Coverage compensates the customer for the amount of the deductible/excess deducted by the car rental provider or charged by the insurance company in the event of damage or theft.

    • 10.1.2.

      The supplier’s Collision Damage Waiver (CDW) may be included in your rental price. CDW limits your liability for the car to the excess – the amount of money the car rental company will charge you in the event that the rental car is damaged. Such items as windscreen, locks, tyres, undercarriage and key are not covered by the CDW. If you are held responsible to pay the excess, you pay it to the rental company.

      Full Coverage does not replace a Collision Damage Waiver (CDW). EconomyBookings shall not assume any responsibility if a CDW is not included in the rental price and the customer failed to provide valid proof of his/her own CDW as required by the car rental provider and mentioned in the confirmation voucher.

    • 10.1.3.
      If Full Coverage has been purchased along with the rental, it will cover all unexpected losses related to local car rental agreement.
  • 10.2.
    What is covered?
    • 10.2.1.
      Damage excess amount you pay if your rental vehicle is involved in an incident.
    • 10.2.2.
      Excess amount for car theft.
    • 10.2.3.
      Charges for damage to the rental vehicle mechanical components that are not covered by your car rental agreement including bodywork, roof, undercarriage, windscreen, windows, mirrors, locks, wheels tires, hubcaps, engine, clutch, battery.
    • 10.2.4.
      Towing costs related to damage.
    • 10.2.5.
      Costs incurred for replacement of a lost or stolen key for a rental vehicle.
    • 10.2.6.
      Processing fee (including admin fees charged by rental companies). Please note that when making a refund, the bank commission for an international payment is split between the customer and EconomyBookings.
  • 10.3.
    What is not covered?
    • 10.3.1.
      Any incident or damage caused by negligent acts such as drunk driving, misfuelling, driving off-road, breaking local laws or the rules of the road, and other situations when you weren’t sticking to the Terms & Conditions of car rental agreement.
    • 10.3.2.
      Extras/additional services (child seats, GPS, etc.).
    • 10.3.3.
      Personal valuables.
    • 10.3.4.
      Hotel costs or other out-of-pocket expenses.
    • 10.3.5.
      Cleaning costs or damage to the car’s interior or mechanical parts.
    • 10.3.6.
      Bank fees or any differences in currency exchange rates.
    • 10.3.7.
      Third-party damages.
    • 10.3.8.
      Car damage caused by natural disasters, acts of war and terror attacks.

    Policy limitations.
    Full Coverage requests must be reported to EconomyBookings no later than 7 days after the rental end. If you request coverage within 8-14 days after the rental end, a 30% late submission Service Fee of the confirmed refundable amount will be charged. If you request coverage later than 14 days after the rental end, a 60% late submission Service Fee of the confirmed refundable amount will be charged. Full Coverage reimburses damage and theft excess under your car rental agreement up to a maximum amount of 1 700 EUR*.

    *Or the same amount in local currency at the exchange rate.

    How to get compensation and withdraw funds from Full Coverage

    If an insured event occurs during your car rental, please do the following:

    1. Contact our Customer Support team by submitting a claim through the contact form on our website.

    2. The Customer Support team will review your claim and if it falls under the Full Coverage policy, you will receive an email regarding the compensation.

    3. Please note that the compensation amount can only be transferred to the E-Wallet in your profile on our website. If you do not have a profile, you will need to create it and activate your E-Wallet.

    4. Once you activate your E-Wallet, the booking credit will be transferred to it.

    5. If you would like to withdraw funds from your E-Wallet to your original payment method, please send a withdrawal request to our Customer Support team at fc@bookinggroup.com.

    6. The funds will be transferred to your original payment method within 14 days.

  • 10.4.
    Full Coverage Cancellation
    • 10.4.1.
      To cancel your Full Coverage policy, please visit My Booking section on our website or email us at reservations@bookinggroup.com, and we will cancel your policy.
    • 10.4.2.
      If you want to cancel your Full Coverage policy less than 24 hours prior to your scheduled pick-up time or after you’ve picked your car up, you won’t receive a refund.
    • 10.4.3.
      paragraphs.10-4-3

    We may cancel your policy without refunding your payment if you’re threatening or using abusive behavior towards our employees, or we have reasonable grounds to suspect you of fraudulent activity.

    Please note that if you have purchased Full Coverage you still must leave the security deposit in full. The car rental company will block a deposit on your credit card as a guarantee on the rental car.

Last Minute Cancellation
  • 11.1.

    Introduction

    These Terms and Conditions ("Terms") govern the use of the Last Minute Cancellation product ("the Product") offered by EconomyBookings ("we," "us," or "our") for online purchase. By purchasing the Product, you agree to be bound by these Terms. Please read them carefully.

  • 11.2.

    Product Description

    The Last Minute Cancellation Product is designed to provide customers with the flexibility to cancel a booked service or order on short notice and receive a full refund with BookingCredit to their eWallet. This product is available for purchase exclusively on our website.

  • 11.3.

    Eligibility

    To purchase and benefit from the Last Minute Cancellation Product, you must meet the following criteria:

    • You must be of legal age to enter into a contract.
    • You must have a valid account on our website.
  • 11.4.

    Product Purchase

    To purchase the Last Minute Cancellation Product, follow the instructions provided on our website. You will be required to provide accurate and up-to-date information, including payment details.

  • 11.5.

    Cancellation Policy

    Last Minute Cancellation is not valid if you cancel your booking less than one hour before pick-up. When you cancel your booking, the price of Last Minute Cancellation remains non-refundable. If you have purchased Last Minute Cancellation and cancel your booking less than 48 hours prior to pick-up, you will receive in your E-Wallet the full amount paid, excluding the cost of Last Minute Cancellation. Please note that in this case you will not be able to withdraw the funds to your original payment method and can only use them for future rentals. You can cancel your Last Minute Cancellation within 24 hours from the moment you have added it to your booking.

  • 11.6.

    Refund Process

    Refunds for cancellations made within the specified time frame will be processed promptly and returned to your E-Wallet. Please allow a maximum of 1 business day for the refund to reflect in your personal account at EconomyBookings.

  • 11.7.

    Limitations

    The Last Minute Cancellation Product is valid only for cancellations made within the specified time frame. This Product may not be available for all services or orders, and availability may vary.

  • 11.8.

    Changes to Terms

    We reserve the right to modify or update these Terms at any time without prior notice. It is your responsibility to review these Terms periodically for changes.

  • 11.9.

    Termination

    We may terminate your access to the Last Minute Cancellation Product at our discretion, without notice, if you violate these Terms or engage in any fraudulent or abusive behavior.

  • 11.10.

    Contact Information

    If you have any questions or concerns regarding the Last Minute Cancellation Product or these Terms, please contact us at support@bookinggroup.com.

  • 11.11.

    Governing Law

    These Terms and your use of the Last Minute Cancellation Product shall be governed by and construed in accordance with Latvian laws.

    By purchasing the Last Minute Cancellation Product, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. These Terms constitute a legally binding agreement between you and EconomyBookings.com.

Roadside Assistance
  • 12.1.
    Przy Roadside Assistance nie musisz się martwić o kim się skontaktować i jak się zachować w przypadku awaryjnej na drodze.
  • 12.2.
    Wliczone w cenę:
    • 12.2.1.
      Konsultacje telefoniczne
    • 12.2.2.
      Wsparcie e-mailowe.
    • 12.2.3.
      Komunikacja z wypożyczalnią samochodów w nagłych przypadkach.
  • 12.3.
    Roadside Assistance ma zastosowanie w następujących sytuacjach:
    • 12.3.1.
      Wypadek drogowy z wypożyczonym samochodem.
    • 12.3.2.
      Dead battery.
    • 12.3.3.
      Flat Tire.
    • 12.3.4.
      Unlocking a locked car.
  • 12.4.
    Roadside Assistance Cancellation
    • 12.4.1.
      To cancel your Roadside Assistance, please visit My Booking section on our website or email us at reservations@bookinggroup.com, and we will cancel your Roadside Assistance.
    • 12.4.2.
      If you cancel Roadside Assistance up to 24 hours prior to your scheduled pick-up time you will be charged a cancellation fee of 18 EUR.
    • 12.4.3.
      If you cancel Roadside Assistance less than 24 hours before pick-up or after you’ve picked your car up, you won’t receive a refund.
Discounts and special offers

Discounts and special offers do not sum up being valid only for new reservations.

Discount or promo code can only be added at the time of booking. It cannot be added after your booking was confirmed and you received the confirmation voucher.

All rates are valid for the time of newsletter sending being shown based on rates for a 7-day rental. Discounts are based on most favorable available offers.

Jurisdiction
The booking reservation, Terms & Conditions, and email communication, which is an integral part of the booking reservation, are governed by the laws of the Republic of Latvia and will be interpreted in accordance with the laws of the Republic of Latvia. The courts of general jurisdiction of the Republic of Latvia shall have exclusive jurisdiction to settle any claim or dispute which might arise out of or in connection with these Terms & Conditions and the booking reservation.
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